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Vero problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest Vero outage from official status page

Issues with Vero 2.0 Newsletter Reports and Data Availability

We have identified an issue introduced during a recent upgrade that affected data processing for newsletters sent through Vero 2.0. On 16 March 06:26 UTC we made a change to increase the send rate of newsletters sent through Vero 2.0. Due to an issue in this deploy, some email profiles have since been incorrectly identified, leading to: 1. Missing report data for some campaigns. 2. Emails sent to previously-unsubscribed users. We’ve deployed a fix and are currently back-filling the data. From this time, unsubscribed users *are* being correctly respected. Additionally, we’re working to recover the missing reporting stats and correct any previously-impacted profiles. This process is ongoing, with full restoration expected within the next 24 hours. We’ll provide further updates as the process progresses. We understand the impact of this bug and apologise for the inconvenience caused. Please email via [email protected] with any questions.

Created 2 months ago