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Shelf problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest Shelf outage from official status page

Content Intelligence Service Degradation in US Region

We are currently experiencing a disruption to our Content Intelligence service in the US region that began at 17:20 UTC. Users may be unable to view analytics dashboards and charts. All data remains secure, and any changes made during this period will be properly processed once service is fully restored. Our engineering team has identified the root cause as an underlying infrastructure issue with our service provider and is actively implementing mitigation measures, including routing operations to redundant systems. We are in direct communication with AWS support engineers via a priority incident channel and collaboratively working toward resolution. This issue affects only the US region; EU and CA regions remain fully operational. We will provide updates as the situation progresses.

Created 3 months ago