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Hypercare problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest Hypercare outage from official status page

Unable to verify on PIN code page/ biometrics [iOS App Only - CA and US Region]

We are currently investigating reports of users being unable to bypass the PIN code page on the mobile app after entering the correct PIN code or biometrics. The issue is currently being investigated. Users are advised to continue accessing Hypercare via a web browser and/or click "Forget Pin?", continue to log out, and then log into the app again.

Created about 2 months ago