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Hypercare problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest Hypercare outage from official status page

[CA & US Region] Users being logged out of Hypercare app (iOS only)

We have received reports of users being routinely logged out of their Hypercare app on iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region. Our Engineering team has identified the potential root cause for this unexpected behaviour and a fix is underway. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ Users accessing Hypercare on Android devices are not impacted by this issue.

Created 8 days ago