Is Fidel having problems? Fidel is experiencing some minor issues

Fidel problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest Fidel outage from official status page

Fidel API is experiencing delays in receiving Amex authorization transactions.

Impact: <ul> <li>Abnormal delay in reception of Amex auth and consequent delivery to Fidel API consumers.</li> <li>The delivery of Amex auths affects all Amex cardholders, independently of the region.</li> </ul> Details: <ul> <li>On the 25 of June, we identified that Amex authorizations were being delayed.</li> <li>Initial investigations indicate that the delay is isolated to Amex authorizations.</li> <li>The root cause was identified as an upstream issue within Amex's transaction processing pipeline, affecting the delivery of authorization data to FidelAPI.</li> </ul> Actions Taken: <ul> <li>Escalation of the issue to Amex to identify and resolve the root cause.</li> <li>Continuous monitoring of the data flow from Amex to identify and mitigate further delays.</li> </ul>

Created 6 days ago