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UJET problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest UJET outage from official status page

Virtual Agent Issues

We are currently investigating an issue with Google Dialogflow that is impacting Virtual Agent functionality. We are working with Google on the issue, in the interim please disable VA temporarily by unchecking the VA agent on the queues until we follow up that the incident has recovered. For temporary relief on the affected customer experience, please consider enabling callback as an option on voice queues, this will alleviate long hold times if the queues are backed up.

Created 2 months ago