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Retention Science problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest Retention Science outage from official status page

Database server out of temporary disk space causing certain sites' recommendations to fail

We are currently investigating, but it seems one of our databases has run out of temporary disk space to unload large tables to our machine learning algorithm. Not all sites are affected, and it seems to primarily be an issue for larger sites (many millions of users). We are looking to remediate this, but also we're trying to find out why this suddenly started happening even though we haven't changed much on the database server side. We will update here with more findings as we have them.

Created 25 days ago