Ethernet Connection Issues

Engineering work is now complete and we can confirm that normal traffic has resumed and services are fully restored.    We would ask partners to retest at this stage and then advise if any issues remain. <br/>This notice will remain open until 10am and we will continue to monitor the situation. Thank you once again for your patience<br/> <br/>Issued 15/02/2024 06:14<br/>Restorative work has continued through the night and early indications look successful with the hub coming back online at 3:20am.<br/>Engineers have remain engaged at site to ensure connections are fully restored without further issue and so our next update will be at 8am where we hope to confirm full restoration of service and re-tests.<br/>Should anything change sooner we will be in touch and we thank you for your patience as we work to resolve this matter.<br/> <br/>Issued 14/02/2024 21:25<br/>Further to our previous update, emergency planned engineering works is ongoing with the case escalated to BT’s second line. The required hardware has been obtained and work is now planned to continue through the night between 1am to 6am.   A further update will be provided by 7am or before if works are completed or enough significant progress is made ahead of 6am.   We thank you for your continued patience in this matter.<br/> <br/>Issued 14/02/2024 19:22<br/>Following the previous update, work on moving connection to the alternative port continues. Engineers have diagnosed the issue and are trying to source additional hardware to resolve the fault. <br/>A further update will be provided by 10pm or sooner should the situation change. <br/>We thank you for your continued patience.<br/> <br/>Issued 14/02/2024 17:23<br/>Work is on-going to rectify the issue with a number of Ethernet Circuits; Investigations continue with BT to test breakout connection, and are looking to connect to an alternative port. The next update will be provided by 7.30pm or sooner should an update become available. Thank you for your continued patience during this time.<br/>Issued 14/02/2024 16:28<br/>Work continues with our Gamma transmission engineer and the BT DTO engineer to resolve the ongoing Ethernet issue.  We apologise for the inconvenience caused. A further update will be provided at 5.30pm or sooner should information become available.<br/>Issued 14/02/2024 15:30<br/>BTW and Gamma transmission engineers are continuing to carry out joint investigations onsite to resolve this issue.   The next update will be provided by 4.30pm. Thank you for your patience at this time.<br/>Issued 14/02/2024 14:32<br/>BT DTO engineer and our Gamma transmission engineer are actively working together to resolve this issue.   The next update is due at 3.30pm. Thank you for your patience at this time.<br/>Issued 14/02/2024 12:59<br/>We are continuing to work alongside our Supplier to investigate the ongoing incident.  We apologise for the inconvenience caused. A further update will be provided at 2.30pm or sooner should information become available.<br/>Issued 14/02/2024 11:30<br/>Investigations are still currently underway and our engineers are continuing to work with our supplier to identify the root cause. A further update will be provided by 13:00 or sooner should more information become available.<br/>Issued 14/02/2024 10:30 <br/>Further to our previous update we confirm that there is an ongoing incident with Ethernet services for some users.  Our engineers are working with our supplier to identify the root cause, and resolve the issue as quickly as possible.  A further update will be provided by 11:30am or sooner should more information become available.<br/>Issued 14/02/2024 09:50<br/>Following initial investigations, we can confirm that we are experiencing an issue with Ethernet services resulting in connection issues. We have engaged with our supplier and the incident is still under investigation. We apologise for any impact to users during this time, a further update will be issued at 10:30 am.<br/>Issued 14/02/2024 09:00<br/>We have started to receive alerts of a possible service impact to our ethernet service. Our internal incident management procedure has been initiated for further investigation and we will issue a further update within 30 mins.

Created 3 months ago