Is Fidel having problems? Fidel is experiencing some minor issues

Fidel problems reports in the last 24 hours

This chart shows the number of reports in the last 24 hours. It's normal to see a few reports, but if you see a lot of reports, it means that the service might be going through some issues.

Latest Fidel outage from official status page

Mastercard returning errors for card re-enrolments

We have identified that Mastercard are experiencing an issue affecting card enrolments. This specifically affects cards that have previously been unenrolled from one of our programs and are now trying to re-enrol. It is due to cards being in an inconsistent state at Mastercard. The error being returned to Fidel clients is 400 - Error linking card. We're working with Mastercard to identify remediation steps and confirm resolution times.

Created 12 days ago